Return and refund policy

Returns policy and refund policy – Suppstore

Easy & Transparent Returns Policy

At Suppstore we do everything we can to make your return process as smooth as possible. Follow the steps below to easily send your parcel back:

How do I send my parcel back?

1. Register a return

You can easily register a return via your Suppstore account ((account.suppstore.com)). Log in with the email address you used for your order. Click the green button labelled 'Register a return' to get access straight away.

Then follow the steps in your account. Make sure you do this within 100 days of receiving your order. 

2. Packing

Place the products you want to return in the original packaging or a sturdy box. Stick the return label you received on the parcel and remove the old label.

3. Send your parcel

Drop your parcel off within 3 working days at a ServicePoint.

4. Refund policy

Once your return notification has been received at our distribution centre, we will make sure the amount is refunded to your account within 1-10 working days. 

Return options

  1. Return via a ServicePoint.

Frequently asked questions

What if I can’t print my return label?

No printer? No problem. You can have the return label printed cheaply at a supermarket or library. Contact our customer service for help.

What are the conditions for returning items?

  • Register within 100 days of receipt.
  • Dietary supplements: sealed and unopened.
  • Products whose seal, closure or safety seal has been opened or damaged cannot be returned.
  • Products that can no longer be sold for reasons of hygiene are excluded from return.
  • Products with a limited shelf life cannot be returned.
  • Clothing: unworn, in original condition, incl. tag and bag. Trying on is of course allowed.
  • Underwear and socks: only in original, unopened packaging.
  • Goodies must be returned in proportion. Goodies that are not returned will be charged.

    What are the costs of returning?

    • Return cost contribution: €0,0- per return shipment. Return shipments are free of charge for the customer if the product is returned in its original condition and packaging. If the product is not in its original condition, the return costs are borne by the customer. Suppstore only accepts returns in original condition and packaging.

    Do you have questions? Contact our 'customer service'. We’ll be happy to help!

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