Privacy policy

Last updated: 27 November 2024

This Privacy Policy describes how suppstore (the ‘Site’, ‘we’, ‘us’ or ‘our’) collects, uses and discloses your personal data when you visit or use our services or make a purchase from suppstore (the ‘Site’), or otherwise communicate with us regarding the Site (collectively, the ‘Services’). For the purposes of this Privacy Policy, ‘you’ and ‘your’ refer to you as the user of the Services, whether you are a customer, website visitor or another person whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on the Site, update the ‘Last updated’ date and take any other steps required by applicable law.

How we collect and use your personal data

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal data we collect

The types of personal data we obtain about you depend on how you interact with our Site and use our Services. When we use the term ‘personal data’, we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

Information that you provide directly to us via our Services may include the following:

• Contact details including your name, address, phone number and email address.
• Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
• Account information including your username, password, security questions and other information used for account security.
• Customer support information including the information you choose to include in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but in that case you may not be able to use or access these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (‘Usage Data’). For this purpose we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment details (for example bank account, credit card or debit card details, billing address) to process your payment, fulfil your orders and provide the products or services you have requested, so that we can perform the contract we have with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.

All information we obtain from third parties is treated in accordance with this Privacy Policy. See also the section below, Third-party websites and links.

How we use your personal data

• Providing products and services. We use your personal data to provide you with the Services in accordance with our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functionality related to your account. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data as set out in the Privacy Policy and the Consumer Privacy Policy.
• Marketing and advertising. We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and showing you advertisements for products or services. This may mean that your personal data is used to better tailor the Services and advertisements on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6(1)(f) GDPR.
• Security and fraud prevention. We use your personal data to detect, investigate or take action on possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login details safe. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and our other customers, pursuant to Art. 6(1)(f) GDPR.
• Communication and service improvement. We use your personal data to provide you with customer support and to improve our Services. This is in our legitimate interest to communicate with you, to provide you with effective services and to maintain our business relationship with you, pursuant to Art. 6(1)(f) GDPR.

Cookies

Like many other websites, we use cookies on our Site. Specific information about the cookies we use in connection with supporting our store with Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics and to gain more insight into user interaction with the Services (in our legitimate interest in managing, improving and optimising the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can set your browser, in its settings, to delete or refuse cookies. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to work incorrectly or no longer be available. In addition, blocking Cookies may not completely prevent the way in which we share information with third parties, such as our advertising partners.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for contract performance, legitimate purposes and other reasons covered by this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide services and show you advertisements. Our business and marketing partners will use your information in accordance with their own privacy statements.
• When you instruct us, request us or otherwise give consent to disclose certain data to third parties, for example to deliver products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our group of companies, in our legitimate interests in running a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal data and sensitive personal data about users for the purposes set out above in “How we collect and use your personal data” and “How we disclose personal data”:

Category	Categories of recipients
Identifiers such as basic contact details and certain order and account information Commercial information such as information about orders, shopping and customer support Internet or other similar network activity, such as usage data Geolocation data such as locations determined by an IP address or other technical means	Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal data without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal data as follows in order to carry out advertising and marketing activities.

Third-party websites and links.

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or not operated by us, it is important that you read their privacy and security policies and other terms. We give no guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information on those sites. Information that you provide in public or semi-public places, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links on our Site does not in itself imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children’s data

The Services are not intended for use by children and we do not knowingly collect personal data about children. If you are the parent or guardian of a child who has provided us with personal data, you can contact us using the contact information below to request that it be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we ‘share’ or ‘sell’ (as those terms are defined in applicable law) personal data of individuals under 16 years of age.

Security and retention of your data

Please note that no security measure is perfect or impenetrable, and we cannot guarantee ‘perfect security’. In addition, data you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to comply with other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request to the extent permitted by law.

• Right of access/to know: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
• Right to delete: You may have the right to request that we delete the personal data we hold about you.
• Right to correction: You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party.
• Right to opt out of sale, sharing or targeted advertising: You may have the right to request that we not ‘sell’ or ‘share’ your personal data, or to stop the processing of your personal data for purposes considered ‘targeted advertising’, as defined in applicable privacy law. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, we will, depending on where you are located, automatically treat this as a request to opt out of the ‘sale’ or ‘sharing’ of information for the device and browser you use to visit the Site.
• Restriction of processing: You may have the right to ask us to stop or restrict the processing of personal data.
• Withdrawal of consent: Where we need your consent to process your personal data, you may have the right to withdraw that consent.
• Right to contest a refusal: You may have the right to contest our decision if we refuse to process your request. You can do this by replying directly to our refusal.
• Managing communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option included in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information about you to verify your identity, such as your email address or account details, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorised agent to submit requests to exercise your rights on your behalf. Before accepting such a request from an authorised agent, we require the agent to provide proof of authorisation to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required under applicable law.

Complaints

If you have complaints about the way we process your personal data, you can contact us using the contact details below. 

International users

Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data is also processed by staff and external service providers and partners in those countries.

If we transfer your personal data outside Europe, we rely on recognised transfer mechanisms such as the European Commission’s standard contractual clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, where relevant, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please send us an email at info@suppstore.com

Within the framework of applicable data protection law, and unless expressly stated otherwise, we are the controller of your personal data.