Shipping policy

Suppstore shipping policy

We ship directly from our own stock, so your order is safely packed and arrives lightning fast. Every parcel is carefully packaged and gets a Track & Trace code, and we also offer Express + Insured (optional) – so you can follow every step via the shipping link or in your Suppstore account. Thanks to our own stock, we guarantee the fastest delivery times, without detours or delays.

Below you will find our shipping policy per country. Delivery times are indicative; unexpected factors such as public holidays, peak periods at the carrier or force majeure may cause delays.

The Netherlands 🇳🇱	Free shipping from €29 (otherwise €3,95) 🏎️⚡️ Order before 17:00, at home tomorrow! (97%)
Belgium 🇧🇪	Free shipping from €49 (otherwise €5,95) 🏎️⚡️ Order before 17:00, at home tomorrow! (97%)
Germany 🇩🇪	Free shipping from €49 (otherwise €5,95) 🚚💨💨💨2-4 working days
Denmark 🇩🇰	Free shipping from €89 (otherwise €13,95) 🚚💨💨💨 2-4 working days
France 🇫🇷	Free shipping from €89 (otherwise €9,95) 🚚💨💨 2-6 working days
Italy 🇮🇹	Free shipping from €89 (otherwise €9,95) 🚚💨💨 2-7 working days
Spain 🇪🇸	Free shipping from €69 (otherwise €7,95) 🚚💨 3-8 working days
Greece 🇬🇷	Free shipping from €129 (otherwise €19,95) 🚚💨 3-10 working days
All other EU countries 🇪🇺	Free shipping from €150 (otherwise €6,95 min and €24,95 max) varies per country 🚚💨 2-7 working days
International Express (worldwide) 🌎	Free shipping from €300 (otherwise €9.95 min and €29,95 max) varies per country or region. 🚚 5-14 working days

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Shipping within the Netherlands 🇳🇱

• Easy ordering: Place your order on working days before 17:00 and you will usually receive it the next working day. (97%)
• Shipping costs: Free shipping on orders from €29. For orders below this amount we charge €3,95.
• Track your order: After placing your order you will receive a confirmation email with a Track & Trace link. This link is also available via your account at account.suppstore.com
• Not at home? Your parcel will be delivered to a service point nearby.
• Prefer a service point right away? For a 100% delivery guarantee you can have your parcel delivered directly to a service point near you.
  
  • How does it work? Place your order as usual with your home address and details. After completing it, you will receive a confirmation email, followed by an email from PostNL with the expected delivery time. In the PostNL email, click on 'Choose another time or place' to change the delivery options.
    

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Shipping to Belgium 🇧🇪

• Easy ordering: Order before 17:00 and you will usually receive your parcel the next working day. (97%)
• Shipping costs: Free shipping on orders from €49. For orders below this amount we charge €5,95.
• Track your order: After placing your order you will receive a confirmation email with a Track & Trace link. This link is also available via your account at account.suppstore.com
• Not at home? Then your parcel will go to a service point or to the neighbours.

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Shipping to Germany 🇩🇪

• Delivery time: Delivery within 2-4 working days.
• Shipping costs: Free shipping on orders from €49. For orders below this amount we charge €5,95.
• Track your order: After placing your order you will receive a confirmation email with a Track & Trace link. This link is also available via your account at account.suppstore.com
• Not at home? Then your parcel will go to a service point or to the neighbours.
  

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Shipping to Denmark 🇩🇰

• Delivery time: Delivery within 2-4 working days.
• Shipping costs: Free shipping on orders from €89. For orders below this amount we charge €13,95.
• Track your order: After placing your order you will receive a confirmation email with a Track & Trace link. This link is also available via your account at account.suppstore.com
• Not at home? Then your parcel will go to a service point or to the neighbours.

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Shipping to France 🇫🇷

• Delivery time: Delivery within 2-6 working days.
• Shipping costs: Free shipping on orders from €89. For orders below this amount we charge €9,95.
• Track your order: After placing your order you will receive a confirmation email with a Track & Trace link. This link is also available via your account at account.suppstore.com
• Not at home? Then your parcel will go to a service point or to the neighbours.
  

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Shipping to Italy 🇮🇹

• Delivery time: Delivery within 2-7 working days.
• Shipping costs: Free shipping on orders from €89. For orders below this amount we charge €9,95.
• Track your order: After placing your order you will receive a confirmation email with a Track & Trace link. This link is also available via your account at account.suppstore.com
• Not at home? Then your parcel will go to a service point or to the neighbours.

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Shipping to Spain 🇪🇸

• Delivery time: Delivery within 3-8 working days.
• Shipping costs: Free shipping on orders from €69. For orders below this amount we charge €7,95.
• Track your order: After placing your order you will receive a confirmation email with a Track & Trace link. This link is also available via your account at account.suppstore.com
• Not at home? Then your parcel will go to a service point or to the neighbours.

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Shipping to Greece 🇬🇷

• Delivery time: Delivery within 3-10 working days.
• Shipping costs: Free shipping on orders from €129. For orders below this amount we charge €19,95.
• Track your order: After placing your order you will receive a confirmation email with a Track & Trace link. This link is also available via your account at account.suppstore.com
• Not at home? Then your parcel will go to a service point or to the neighbours.

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Shipping to other EU countries 🇪🇺

Ordering from another EU country?

Is your country not listed when ordering? No problem – please contact our customer service. We will process your order manually for you.

See below how the process works after you have sent your order by email.

Delivery to other EU countries takes 2-7 working days. For orders from €150, shipping is free. For orders below €150, shipping costs vary per country between €6,95 min and €24,95 max

• Track your order: After placing your order you will receive a confirmation email with a Track & Trace link. This link is also available via your account at account.suppstore.com
• Not at home? Then your parcel will go to a service point or to the neighbours.
  

International Express (worldwide 🌎)

Ordering from outside the EU?

Is your country not listed when ordering? No problem – please contact our customer service. We will process your order manually for you. 

See below how the process works after you have sent your order by email.

Delivery via International Express (worldwide) takes 3-14 working days. For orders from €300, shipping is free. For orders below €300, costs vary per country or region, between €9.95 min and €29,95 max

• Track your order: After placing your order you will receive a confirmation email with a Track & Trace link. This link is also available via your account at account.suppstore.com
• Not at home? Then your parcel will go to a service point or to the neighbours.

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Important information

• No guarantee on delivery times: Although we do our best to deliver all orders on time, public holidays, congestion at carriers or other unforeseen circumstances may cause delays.
• Track your order: After placing your order you will receive a confirmation email with a Track & Trace link. This link is also available via your account at account.suppstore.com
• Customer service: For questions or problems you can always contact our customer service. We are ready to help you.
• Not at home? Then your parcel will go to a service point or to the neighbours.
  

Thank you for your trust in Suppstore.