Terms and Conditions

Terms and Conditions

TABLE OF CONTENTS
TITLE I – General Provisions (art. 1–19)
TITLE II – Special Clauses (art. 20–27)
TITLE III – Internal Relations & Third Parties (art. 28–31)
TITLE IV – Dispute Resolution & Final Provisions (art. 32–37)
TITLE V – Specialist Sub-Clauses (art. 38–80)
TITLE VI – Ultimate Shield Clauses (art. 81–100)
TITLE VII – Operational & Compliance Clauses (art. 101–125)
TITLE VIII – Advanced Protective Provisions (art. 126–150)
TITLE IX – Emerging Regulatory Clauses (art. 151–170)
TITLE X – Governance & Future-Proof Clauses (art. 171–186)
TITLE XI – Web3 & Cybersecurity Fortification (art. 187–221)
TITLE XII – Botanical & Ingredient Compliance (art. 222–241)
TITLE XIII – Manufacturing & Quality Assurance (art. 242–256)
TITLE XIV – Substance-Specific Clauses (art. 257–271)
TITLE XV – Specific Product-Line & Market Clauses (art. 272–286)
TITLE XVI – Risk & Compliance Addendum (art. 287–293)
ANNEX A – Summary of Consumer Provisions

TITLE I – GENERAL PROVISIONS

1. Definitions

In these Terms—which are to be understood in their entirety (mutatis mutandis)—the following terms, where capitalised, shall have the meanings set out below, unless expressly provided otherwise or the context clearly indicates otherwise:
1.1 "Website": the virtual platform "Suppstore.com", accessible via IPv4 or IPv6 addresses, URLs, subdomains, apps, API endpoints and related digital manifestations, hereinafter jointly referred to as the "Website".
1.2 "Suppstore": Suppstore, validly incorporated under Dutch law, Chamber of Commerce (KVK) number: 86627112
1.3 "Customer": any natural person (consumer aged ≥ 18) or legal entity who, whether or not acting in the course of a profession or business, orders Products via the Website, consults content or otherwise makes use of its functionalities.
1.4 "Product(s)": all (i) tangible movable goods within the meaning of Article 3:2 of the Dutch Civil Code (BW), (ii) components derived therefrom, and (iii) related digital elements, including but not limited to food supplements, nutraceuticals, functional foods, accessories and promotional materials, offered or supplied by Suppstore.
1.5 "Agreement": the synallagmatic set of obligations within the meaning of Article 6:217 of the Dutch Civil Code (BW) concluded at a distance between Suppstore and the Customer, irrespective of medium or protocol.
1.6 "In Writing": a statement on paper or in electronic form (Article 6:227a of the Dutch Civil Code (BW)) whose durability, integrity and legibility are reasonably ensured.
1.7 "Business Day": Monday to Friday, excluding generally recognised public holidays in the Netherlands; a day on which the national payment systems are not operational shall also be regarded as a public holiday.
1.8 "Force Majeure" (Vis Major): the circumstances further defined in Article 8.
1.9 "PSP": Payment Service Provider, being a third-party provider of payment services licensed under PSD2 (Directive (EU) 2015/2366).
1.10 "WADA": World Anti-Doping Agency.

2. Identity and Status of Suppstore

2.1 Suppstore is an online-only business and currently has no physical shop or visiting address. Our warehouse is set up exclusively for processing and storing online orders and, for operational and safety reasons, is not accessible to visitors. This measure is intended to safeguard the quality, hygiene and safety of our products, so that we can guarantee our customers reliable delivery.
In the future, physical Suppstore shops will appear in the form of pop-up locations. During these events, everyone is very welcome for personal contact, product advice and direct purchases. These locations will be announced in good time via our official channels.
2.2 Suppstore acts for its own account and at its own risk and is not a representative, agent, franchisee or (statutory) obligated care provider.
2.3 Correspondence shall primarily take place by e-mail; availability by telephone is an obligation of best efforts and not an obligation of result.

3. Scope, Order of Precedence and Interpretation

3.1 These Terms apply, to the exclusion of any (general) terms and conditions of the Customer, to every offer, every pre-contractual legal relationship and every Agreement concluded between Suppstore and the Customer.
3.2 In the event of any discrepancy between different language versions of these Terms, the Dutch-language version shall prevail; translations have no binding effect.
3.3 Headings, numbering and layout serve solely for ease of reading and have no independent legal effect.
3.4 Interpretation shall take place in accordance with the Haviltex standard for B2B transactions and Article 6:238(2) of the Dutch Civil Code (BW) for consumers.
3.5 The contra proferentem rule (Article 6:238(2) of the Dutch Civil Code (BW)) is—to the extent permitted by law—expressly excluded with regard to business Customers.

4. Offer, Obvious Errors and Formation

4.1 Every offer is without obligation and revocable until the Agreement has been concluded.
4.2 Obvious calculation, typing, programming or transmission errors in prices, images or other product information are not binding on Suppstore.
4.3 An Agreement is concluded at the moment the electronic order confirmation is sent by or on behalf of Suppstore or – failing that – at the moment Suppstore has commenced performance.
4.4 Suppstore reserves the right to refuse or cancel orders, or to require additional security, without stating reasons.

5. Prices, Currency and Taxation

5.1 All prices are in euros and are inclusive of VAT (for consumers) or exclusive of VAT (for business Customers established outside the Netherlands), unless expressly stated otherwise.
5.2 Shipping, packaging, logistics surcharges, import duties, excise duties and customs duties are payable by the Customer and are stated separately.
5.3 Fluctuations in exchange rates, taxes or levies after the order date may be passed on to business Customers.

6. Payment Terms and Security

6.1 Payment is made via the payment methods accepted on the Website. Suppstore may (temporarily) exclude payment methods or impose additional conditions.
6.2 Suppstore is entitled to require payment in advance. Payment shall only be deemed to have been made at the moment Suppstore's bank account has been unconditionally credited.
6.3 In the event of a chargeback, reversal or refund of a payment, the Customer is in default by operation of law. Suppstore is entitled to increase the claim by (i) statutory (commercial) interest pursuant to Article 6:119a of the Dutch Civil Code (BW), (ii) extrajudicial collection costs in accordance with the scale of the Extrajudicial Collection Costs Decree (Besluit BIK), and (iii) all other actual (legal) costs.
6.4 Suppstore may assign its claims to debt collection parties; the Customer hereby gives irrevocable consent in advance to the transfer of personal data in that context.

7. Delivery, Transfer of Risk and Retention of Title

7.1 Delivery periods are indicative and not strict deadlines; exceeding them does not constitute an attributable failure or give rise to any right to compensation.
7.2 The risk of loss or damage passes to the Customer at the moment of physical delivery or at the moment the goods are made available to a carrier designated by the Customer.
7.3 Retention of title: all Products delivered by Suppstore remain the property of Suppstore until the Customer has fully met all payment obligations. Prior to the transfer of ownership, the Customer is not entitled to pledge or dispose of the Products or to otherwise create limited rights in them.

8. Force Majeure (Vis Major)

8.1 Force Majeure means any circumstance beyond Suppstore's reasonable control – even if that circumstance was foreseeable at the time the Agreement was concluded – as a result of which temporary or permanent performance of obligations cannot reasonably be required, including (non-exhaustively): natural disasters, (civil) war, terrorism, mobilisation, riots, sabotage, government measures, pandemics, quarantine, cyber incidents, power or internet outages, strikes, lock-outs, staff shortages, supply or transport problems and failures by suppliers.
8.2 In the event of Force Majeure, Suppstore's obligations are suspended. If performance is permanently impossible or the force majeure situation lasts longer than ninety (90) days, both parties are entitled to terminate the Agreement in writing without compensation.

9. Conformity, Complaints and Warranty

9.1 Suppstore warrants that Products comply with statutory quality standards and—where applicable—approval or notification obligations (e.g. NVWA, EFSA).
9.2 Complaints concerning visible defects must be reported In Writing without delay, but no later than five (5) Business Days after receipt. Hidden defects must be reported within a reasonable time after discovery and in any event before the end of the shelf-life period.
9.3 Suppstore's liability for non-conformity is limited to free repair, replacement or crediting, at Suppstore's discretion.

10. Health and Medical Disclaimer

10.1 All information, claim texts and usage advice have been compiled in accordance with Regulation (EC) 1924/2006 on nutrition and health claims, but may be subject to change.
10.2 Suppstore is not a provider of medical care. Products are not medicinal products within the meaning of Directive 2001/83/EC.
10.3 In case of doubt, the Customer must seek professional advice without delay.

11. Use of Products & Own Risk

11.1 The Customer acknowledges that the intake of supplements takes place at their own risk and responsibility and in accordance with instructions and dosage limits.
11.2 Suppstore is not liable for: (i) combinations with medicines, alcohol or substances classified as doping; (ii) consumption by minors, pregnant women or persons with specific medical conditions; (iii) incorrect interpretation of label texts.

12. Exclusion and Limitation of Liability and Disclaimer

12.1 The total liability of Suppstore, on whatever grounds, is – subject to mandatory law – at all times limited to the amount paid out under the liability insurance in the case in question, plus Suppstore's applicable deductible. If, for whatever reason, no payment is made under the insurance, liability is limited to EUR 250 per event.
12.2 Suppstore is never liable for indirect damage, including consequential damage, non-material damage, loss of profit, lost savings, reputational damage, business interruption or loss of data.
12.3 The Customer indemnifies Suppstore against all third-party claims for damage related to the use of the Products.

13. Indemnification (Indemnitas)

13.1 The Customer shall fully indemnify Suppstore, its directors and employees against all third-party claims, including those of supervisory authorities (NVWA, IGJ, ACM, AP) and international bodies (EMA, EFSA, WADA), arising from or related to any act or omission of the Customer in breach of the Agreement, these Terms or applicable laws and regulations.
13.2 The indemnity covers both material and non-material damage, fines, sanctions, interest and the full (extra)judicial costs.

14. Personal Data, Privacy & Data Governance

14.1 Suppstore processes personal data in accordance with the GDPR (AVG) and applies a data-protection-by-design-&-default approach.
14.2 Suppstore may pseudonymise or anonymise personal data for statistical purposes; such data fall outside the scope of the GDPR (AVG).

15. Intellectual Property & Licences

15.1 All IP rights relating to (the content of) the Website, including figurative, word and shape marks, databases, software and know-how, belong to Suppstore or its licensors.
15.2 Without the prior Written consent of Suppstore, it is prohibited to publicly exploit or distribute any material, to create derivative works or to apply reverse engineering.

16. Cookies, Tracking and Profiling

16.1 Suppstore uses first-party cookies for basic functionality and third-party cookies for analytical and marketing purposes.
16.2 Via the cookie banner, the Customer can grant or withdraw granular consent. Refusal may limit functionality.

17. Information Security & Cybersecurity

17.1 Suppstore applies – in accordance with NEN-ISO/IEC 27001 – appropriate technical and organisational measures.
17.2 However, Suppstore does not guarantee that the Website will be free of vulnerabilities at all times or that data breaches will never occur.

18. Evidence Agreements, Electronic Communication & Attribution

18.1 Log files, audit trails and electronic messages constitute conclusive evidence, subject to evidence to the contrary.
18.2 Suppstore is not liable for delay in or incomplete transmission of electronic messages.

19. Term, Suspension, Termination

19.1 Suppstore may suspend the performance of obligations or terminate the Agreement in the event of (i) bankruptcy or suspension of payments of the Customer, (ii) attachment, (iii) payment default, (iv) change of control of the Customer.

TITLE II – SPECIAL CLAUSES

20. Export and Sanctions Legislation

20.1 The Customer declares that it complies with all applicable export controls, sanctions laws and regimes (EU, US and UN regulations).
20.2 Products may not be supplied or resupplied to natural or legal persons on sanctions lists without prior written consent and all required licences.

21. Anti-Diversion, Resale & Parallel Trade

21.1 Resale without a written distribution agreement is prohibited.
21.2 The Customer shall not resell Products outside the EEA, nor via online marketplaces, without express consent. Any breach results in an immediately payable penalty of EUR 10.000 per event, without prejudice to the right to full compensation.

22. Compliance with Doping and WADA Regulations

22.1 The Customer acknowledges and accepts that certain Products may contain WADA-classified substances. Use may lead to positive doping tests.
22.2 Suppstore accepts no liability for sanctions imposed by sports federations.

23. Environment, Waste Management & Extended Producer Responsibility

23.1 The Customer undertakes to separate waste correctly in accordance with Directive 2008/98/EC.
23.2 Suppstore complies with EPR requirements (e.g. the Dutch Packaging Decree (Verpakkingenbesluit)). The burden of proof lies with the Customer to dispose of packaging materials in an environmentally responsible manner.

24. ESG Clause & Due Diligence

24.1 The Customer shall refrain from practices contrary to the OECD Guidelines and the UN Guiding Principles on Business and Human Rights.
24.2 Suppstore reserves the right to terminate transactions if red flags are identified in KYC or CDD checks.

25. Anti-Corruption, Anti-Money Laundering & Sanctions Lists

25.1 The Customer guarantees not to perform any acts that fall under the Wwft or the FCPA.
25.2 In the event of a breach, the Customer is liable for all direct and indirect damage and costs.

26. Product Liability (lex specialis)

26.1 If Suppstore is obliged to pay compensation pursuant to Section 6.3.3 of the Dutch Civil Code (BW) on account of a defect in a Product, the limitation set out in Article 12 shall remain in full force to the extent legally possible.

27. Interpretative Presumptions & Contra Proferentem Exclusion

27.1 The parties declare that the contra proferentem rule does not apply; interpretative ambiguities shall not be construed to the detriment of Suppstore.

TITLE III – INTERNAL RELATIONS & THIRD PARTIES

28. Chain Clause & Third-Party Clause

28.1 The Customer undertakes to impose these Terms in their entirety on its own customers.
28.2 All releasing and/or exonerating provisions in these Terms are also stipulated for the benefit of auxiliary persons engaged by Suppstore (Article 6:257 of the Dutch Civil Code (BW)).

29. Transferability & Fiduciary (Treuhand) Assignment

29.1 Suppstore is entitled to transfer all claims and obligations to group companies or third parties. The Customer hereby irrevocably grants its cooperation to this in advance.

30. Subcontracting & Auxiliary Persons

30.1 Suppstore may outsource work without prior consent.

31. Continuity, Business Succession & Debt Push-Down

31.1 In the event of a (partial) transfer of assets or liabilities, these Terms shall remain in full force.

TITLE IV – DISPUTE RESOLUTION & FINAL PROVISIONS

32. Governing Law, Choice of Forum & Arbitration

32.1 All Agreements are governed exclusively by Dutch law, to the exclusion of the Vienna Sales Convention (CISG).
32.2 Disputes arising from or related to the Agreement shall be settled exclusively by the competent court of the District Court of Oost-Brabant, location ’s-Hertogenbosch.
32.3 Business Customers may, at Suppstore's option, be required to submit disputes to arbitration in accordance with the NAI Arbitration Rules.

33. Alternative Dispute Resolution & ESCROW

33.1 Consumers may submit disputes via the European ODR platform.
33.2 Suppstore is not obliged to participate in out-of-court dispute resolution procedures unless required by law.

34. Severability, Conversion and Salvatory Clause

34.1 If a provision proves to be void or unenforceable, the validity of the remaining provisions shall remain unaffected. The parties undertake to agree on a replacement provision that approximates the original purpose as closely as possible (blue pencil doctrine).

35. Amendment of Terms & Novation

35.1 Suppstore may amend these Terms unilaterally. The amended Terms take effect at the announced time and apply to every subsequent transaction.

36. Entire Agreement & Non-Reliance

36.1 These Terms, together with the order confirmation and any supplements recorded in writing, constitute the entire record of the legal relationship between the parties and supersede all previous statements.
36.2 The Customer declares that it will not invoke the inaccuracy or incompleteness of information it has provided and waives any right to contest the formation of the Agreement on the grounds of error (mistake).

37. Final Provision & Retention Obligation

37.1 Suppstore retains digital copies of orders and invoices in accordance with the statutory tax retention obligation (at least seven years).
37.2 All rights not expressly granted to the Customer remain reserved to Suppstore.

TITLE V – SPECIALIST SUB-CLAUSES

38. Testimonials and Influencer Disclaimer

38.1 Suppstore communicates user experiences, reviews and influencer statements purely for illustrative purposes. These subjective statements do not constitute a guaranteed outcome and cannot be regarded as a binding product claim. The Customer indemnifies Suppstore against any form of liability for misleading or comparative advertising.

39. Algorithmic Recommendation and Personalisation System

39.1 Product suggestions are generated by algorithms on the basis of limited data provided by the Customer. Suppstore does not vouch for the accuracy or suitability of such recommendations. Their use is entirely at your own risk.

40. External Links & Advertorial Disclaimer

40.1 The Website may contain hyperlinks to external domains. Suppstore has no control over, nor responsibility for, the content or availability of those sites and excludes all liability in that regard.

41. Certification and Quality Mark Reservation

41.1 The withdrawal or suspension of quality marks or certificates granted by third parties does not give the Customer any right to termination or compensation, provided the Product still meets the contractual specifications.

42. Recall & Safety Notification Procedure

42.1 Suppstore applies an internal policy in accordance with Regulation (EU) 2023/988 (Product Safety). The Customer is obliged to keep its contact details up to date in order to be able to receive recall notifications.

43. Pre-Sale Samples & Lab Batch Disclaimer

43.1 Certificates of analysis (CoAs) relate exclusively to the batch indicated. Functional parameters may vary within specified tolerances between production batches.

44. Store Credit and Loyalty Points Policy

44.1 User points expire automatically 12 months after being awarded and cannot be exchanged for cash. Suppstore may correct points in the event of fraud or obvious errors.

45. Limited Edition & Scarcity Clause

45.1 Suppstore may cancel orders if limited stock is exceeded; liability is limited to the refund of amounts already paid.

46. Packaging Mock-up Disclaimer

46.1 Packaging designs shown are illustrative. Actual packaging, colour or label layout may differ without this constituting non-conformity.

47. AR/VR Demo Waiver

47.1 Suppstore is not liable for display errors or missing data in augmented or virtual reality applications.

48. Bulk Orders & MOQ

48.1 For business buyers, Minimum Order Quantities and pallet deviations apply in accordance with the quotation. The right of return is excluded for bulk orders.

49. Insurance Certificate Provisioning

49.1 Upon written request, Suppstore will provide a copy of its product liability policy. No third-party beneficiary rights can be derived from it.

50. Cold Chain Shipping Disclaimer

50.1 For products with temperature restrictions, Suppstore's liability ends as soon as the shipment has been handed over to the first carrier, save in the case of intent or deliberate recklessness.

51. Controlled Substances Screening

51.1 The Customer guarantees that the import and possession of the ordered substances are legal in the country of destination and indemnifies Suppstore in the event of seizure by the authorities.

52. Clinical Trials Reference Clause

52.1 Marketing statements by the Customer based on preclinical research must be accompanied by appropriate disclaimers; Suppstore is not liable for any infringement of the EU Claims Regulation.

53. Early Access/Beta Product Waiver

53.1 Pre-release products are supplied “as is”. Feedback and any intellectual property rights arising from it accrue to Suppstore free of charge.

54. Choice of Language Provision

54.1 In the event of multilingual publication, the Dutch-language version prevails; translations serve for reference purposes only.

55. Force Majeure Sub-Categorisation

55.1 Suppstore distinguishes between Tier 1 (≤14 days), Tier 2 (≤60 days) and Tier 3 (>60 days) force majeure periods, with corresponding rights of suspension or termination.

56. Cyber Incident Notification

56.1 Suppstore shall report data breaches to the competent supervisory authority within 72 hours of discovery and – where required – to the data subjects; such notification does not constitute an acknowledgement of liability.

57. Data Portability Fee

57.1 Suppstore may charge a reasonable fee for the transfer of large datasets (>10 GB) in accordance with Article 20 GDPR.

58. Statistical & Anonymised Data

58.1 Suppstore retains the unlimited right to commercially exploit anonymised or aggregated data.

59. No-Waiver Clause

59.1 Any failure or delay by Suppstore in exercising any right shall not constitute a waiver of that right.

60. Equitable Relief / Injunction

60.1 Suppstore is entitled to seek immediate judicial relief in the event of (threatened) infringement of intellectual property rights by Customer.

61. Set-Off Waiver

61.1 Business Customers are not entitled to set off claims against outstanding invoices from Suppstore.

62. Audit Trail & Anti-Fraud Consent

62.1 Customer consents to the storage of IP addresses, device IDs and purchase logs for the prevention of fraud and chargebacks.

63. Support Response Time Disclaimer

63.1 Suppstore aims to respond to customer requests within 48 hours on Business Days; this period is indicative.

64. Gift Cards & E-Vouchers

64.1 Gift cards are valid for 24 months, are not reloadable and cannot be exchanged for cash.

65. Reverse Engineering Prohibition

65.1 Customer shall refrain from chemical, analytical or digital reverse engineering of Products for commercial purposes.

66. Environmental Claim Safe Harbor

66.1 Environmental claims are based on external certification. Suppstore does not guarantee that future regulatory changes will have no effect on certification status.

67. Health Claim Update Mechanism

67.1 Suppstore reserves the right to unilaterally modify label and marketing claims in response to EFSA opinions, without Customer being entitled to a price adjustment or to rescission.

68. Dormant Account Policy

68.1 Accounts without activity for 36 months will be deleted; invoices will be archived in accordance with the statutory tax retention obligation.

69. UGC Licence

69.1 Customer grants Suppstore a worldwide, perpetual, royalty-free licence to reuse content generated by Customer (reviews, photos).

70. AI Image Editing Disclaimer

70.1 Suppstore excludes liability for unintended artefacts in AI-generated or AI-enhanced product images.

71. Pre-Order & Crowdfunding

71.1 Delivery dates are indicative. A refund is only due once the latest delivery date has been exceeded by 100 days.

72. Energy Drink Caffeine Warning

72.1 Products containing >150 mg caffeine per serving carry a prominent online warning; Suppstore is not liable for misuse by minors.

73. NFT Authenticity Clause

73.1 Digital certificates of authenticity (NFTs) are issued “as is”; blockchain risks, wallet loss or smart contract errors fall outside liability.

74. Sustainability Surcharge

74.1 Suppstore may pass on an environmental surcharge in the event of future changes in regulation or levies.

75. Interpretative Hierarchy

75.1 In the event of conflict, precedence is given to (i) the individual agreement, (ii) product-specific terms, (iii) these Terms and Conditions, (iv) non-mandatory law.

76. Auto-Renew Subscription Terms

76.1 Subscriptions are tacitly renewed for equal periods; cancellation requires Written notice at least 7 days before the end of the term.

77. VAT Reverse Charge & Tax Compliance

77.1 Intra-Community supplies to business customers are made under the VAT reverse-charge mechanism; Customer is responsible for correct VAT reporting.

78. WCAG Accessibility Statement

78.1 Suppstore aims for WCAG 2.1 AA compliance but does not guarantee that all functionalities are accessible on every device.

79. Change Management Clause

79.1 Suppstore may change logistics hubs, fulfilment partners or IT providers without prior consent; material changes will be announced 30 days in advance.

80. Survival Clause

80.1 Articles concerning intellectual property rights, limitation of liability, indemnification, choice of law and choice of forum remain in force after termination.

TITLE VI – Ultimate Shield Clauses

81. Export Control Indemnity (EAR & ITAR)

81.1 Customer shall indemnify Suppstore against any claim, sanction or fine under the U.S. Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR) arising from the re-export or onward supply of Products.

82. Serious Adverse Event Reporting

82.1 Customer agrees to report health incidents without delay in accordance with Regulation (EU) 2019/1381. Suppstore is not liable for late or incomplete reports by Customer.

83. Label Translation Discrepancy Disclaimer

83.1 In the case of multilingual labelling, the English-language version prevails; discrepancies in translation do not constitute non-conformity and do not give rise to liability.

84. Natural Ingredient Variability Clause

84.1 Variations in colour, odour or taste caused by natural raw materials are regarded as normal and do not qualify as a defect.

85. Dynamic Doping List Update

85.1 Suppstore will modify products/claims as soon as the WADA Prohibited List — most recent edition — so requires. Customer cannot derive any price or damage claims from this.

86. Raw Material Price Escalation Adjustment

86.1 Suppstore is entitled to increase prices unilaterally in the event of a raw-material cost increase of ≥10 % based on an independent commodity index (ICE Futures); Customer has no right of rescission.

87. Currency Fluctuation Clause

87.1 For transactions in currencies other than EUR, Suppstore may apply a recalculation in the event of exchange-rate fluctuations of >5 % between the order date and the invoice date.

88. Customs Delay Exoneration

88.1 Suppstore is not liable for delays or costs resulting from customs inspections, seizures or additional import formalities in the country of destination.

89. Ingredient Origin Traceability Disclaimer

89.1 Traceability information is provided down to batch and country level; further micro-traceability information is commercially sensitive and will not be shared.

90. Force Majeure – Raw Material Shortage

90.1 Structural shortages of active ingredients qualify as Tier 3 Force Majeure; Suppstore may reduce deliveries pro rata without liability.

91. Supplier Code of Conduct

91.1 Customer acknowledges compliance with Suppstore’s Supplier Code of Conduct and may only submit audit requests at its own expense and with 30 days’ prior notice.

92. Upstream Audit Rights

92.1 Suppstore retains the right to audit its suppliers and to recharge all associated costs where the audit results from Customer-specific requirements.

93. Security Deposit for B2B Credit Accounts

93.1 Suppstore may require a security deposit or bank guarantee equal to two invoice cycles before granting credit; in the event of payment default, enforcement takes place without court intervention.

94. Order Data Retention Policy

94.1 Order and invoice data are stored for a minimum of seven (7) years and a maximum of ten (10) years in accordance with tax legislation; thereafter they are anonymised.

95. Unauthorized Order E-mail Disclaimer

95.1 E-mails from Suppstore may contain confidential quotation information; unlawful acceptance does not result in the formation of a contract.

96. Insolvency Secured Goods Clause

96.1 In the event of Customer’s bankruptcy or suspension of payments, Suppstore retains the right to recover Products already delivered but unpaid (revindication pursuant to art. 3:92 of the Dutch Civil Code (BW)).

97. Shipping Hazard Limitation

97.1 Damage caused by extreme temperatures, magnetic fields or X-ray inspection during transport is excluded, unless the shipment is an insured value shipment.

98. Jurisdiction-Specific Compliance Disclaimer

98.1 Customer warrants that import, marketing and distribution in the country of sale comply with local laws and regulations; Suppstore is indemnified against all claims by local authorities.

99. Governing Law Adaptation

99.1 If statutory provisions on which these Terms and Conditions are based change substantially, Suppstore may unilaterally amend these Terms and Conditions; continued purchasing shall be deemed tacit acceptance.

100. Supply Chain Due Diligence Acknowledgement

100.1 Customer confirms that it is aware of the Dutch International Responsible Business Conduct Act (Wet Internationale Maatschappelijke Verantwoordelijkheid, IMVO) and acknowledges that Suppstore is only required to provide limited public due diligence information.

TITLE VII – Operational & Compliance Clauses

101. Payment Provider Risk & PSD2 Fallback

101.1 Disruptions at Payment Service Providers (PSPs) do not qualify as a breach of contract by Suppstore. Customer is obliged – upon first request – to follow alternative payment instructions within 48 hours.

102. INCOTERMS 2020 & Customs Duties

102.1 For cross-border deliveries, the applicable INCOTERM is DAP (Delivered at Place) by default, unless otherwise agreed. Import duties, excise duties and formalities are borne entirely by Customer.

103. Age Verification & Age Gate

103.1 Customer declares that they are of legal age (≥18 years). Suppstore may cancel orders if there is any doubt about age.

104. Advanced Auto-Renew Subscription

104.1 In addition to art. 76, subscription prices may be indexed annually on the basis of CPI +2 %. Suspension due to a payment reversal results in all remaining instalments becoming immediately due and payable.

105. Loyalty & Referral Programmes

105.1 Loyalty points, referral bonuses and VIP levels are personal, non-transferable privileges. Suppstore may retroactively cancel misused points and block accounts.

106. Discount Code & Pricing Error Policy

106.1 Suppstore reserves the right to unilaterally correct pricing errors and to (partially) rescind orders already paid for in the event of obvious mistakes pursuant to art. 6:228 of the Dutch Civil Code (BW).

107. Digital Content Licence

107.1 E-books, training schedules and other digital downloads are subject to a non-exclusive, non-transferable and revocable licence of use, granted for strictly personal use.

108. AI Chatbot Disclaimer

108.1 Automatically generated product advice via chat or voice bots is purely informative; Suppstore is not liable for decisions or health outcomes based on it.

109. Accessibility (WCAG 2.1 AA) – Best Effort

109.1 Suppstore strives for, but does not guarantee, full accessibility in accordance with WCAG 2.1 AA. Compatibility with specific screen readers falls outside any obligation of result.

110. Price Correction upon Tax Changes

110.1 Suppstore may index or correct prices if VAT rates, excise duties or other government levies change after the order date.

111. Class Action / Collective Redress Waiver

111.1 To the extent permitted by law, Customer waives the right to join in a collective claim against Suppstore.

112. Shortened Limitation Period

112.1 Any claim against Suppstore becomes time-barred twelve (12) months after it arises, without prejudice to mandatory periods for consumers.

113. Insurance & Liability Cap Linkage

113.1 The liability limit referred to in article 12 is in any event limited to the amount paid out under the product liability insurance, plus the € 5.000 deductible.

114. Substitution & Delegation Clause

114.1 Suppstore may engage third parties to perform its obligations. Suppstore is not liable for errors of these auxiliary persons, subject to art. 6:76 of the Dutch Civil Code (BW).

115. Notice & Communication Channel

115.1 For all legally valid notices, exclusively the following apply: info@suppstore.com or the secure customer portal.

116. Ethics & Modern Slavery Statement

116.1 Suppstore does not tolerate child or forced labour in the supply chain. Customer shall indemnify Suppstore against claims arising from non-compliance with the UK Modern Slavery Act and comparable legislation.

117. VAT Reverse Charge & Intra-Community Compliance (Supplementary)

117.1 For intra-Community supplies, Customer shall provide a valid VAT number; invalidity results in additional payment of VAT, fines and interest at Customer’s expense.

118. ESG Due Diligence Audits

118.1 Large B2B customers (>€ 1 million turnover per year) undertake to provide annual ESG reporting; Suppstore may suspend deliveries in the event of refusal.

119. SaaS/API Rate Limit

119.1 Each API connection is subject to a maximum of 100 requests per minute; exceeding this results in throttling or blocking without liability.

120. Extended Survival Clause

120.1 In addition to the articles referred to in art. 80, art. 81 to 100 and 101 to 125 also remain fully in force after termination.

121. Doping Classification Clarification

121.1 Customer acknowledges the WADA Prohibited List (version date on the Website) and shall indemnify Suppstore against sanctions for breaches of sports regulations.

122. Sustainability Surcharge (Supplementary)

122.1 Suppstore may apply a “green surcharge” of up to 3 % to cover packaging or CO₂ levies.

123. Change Management (Extended)

123.1 A material change in fulfilment location outside the EEA will be communicated 30 days in advance; continued use without objection constitutes acceptance.

124. NFT / Digital Certificate Clause (Extended)

124.1 When NFT certificates are transferred, Customer is itself responsible for gas fees and wallet security; loss of the private key is entirely at Customer’s risk.

125. Interpretative Hierarchy (Reinforced)

125.1 In the event of conflict, precedence is given to (i) the Specific SLA, (ii) Contractual Annexes, (iii) Titles I–VII of these Terms and Conditions, (iv) non-mandatory law.

TITLE VIII – Advanced Protective Provisions

126. Product Reformulation Clause

126.1 Suppstore reserves the right to reformulate products in order to comply with amended legislation or the availability of raw materials, without this constituting grounds for rescission for Customer, provided that the core functionality is retained.

127. Nanomaterial Disclosure Disclaimer

127.1 Statements regarding the presence or absence of nanomaterials are based on supplier data; Suppstore does not warrant their accuracy and excludes liability for incomplete disclosures.

128. Microbiological Variance Clause

128.1 Natural microbiological fluctuations within statutory limits are accepted as normal and do not constitute non-conformity.

129. GMO Statement

129.1 Products may contain genetically modified ingredients within EU-permitted thresholds; Suppstore does not guarantee “GMO-free” status unless explicitly stated on the label.

130. Halal/Kosher Certification Disclaimer

130.1 Religious certifications stated are issued by external bodies; withdrawal or suspension does not automatically result in non-conformity.

131. Shelf-Life Acceleration Data

131.1 Suppstore uses accelerated shelf-life tests; actual shelf life may vary depending on storage conditions beyond Suppstore’s control.

132. Palletization and Load-Securement Standards

132.1 Customer accepts EN 13698-1 pallet standards; re-palletisation at Customer’s request is at Customer’s expense and risk.

133. Cross-Border Trade Compliance Clause

133.1 Customer is responsible for compliance with food and health regulations in the destination country and shall indemnify Suppstore in the event of infringement.

134. Digital Signature Validity

134.1 Electronic signatures placed via DocuSign or a comparable platform are legally valid pursuant to art. 3:15a of the Dutch Civil Code (BW).

135. API Decommission Clause

135.1 Suppstore may terminate API services with 90 days’ prior notice; liability is limited to a refund of the pro rata service fee paid.

136. Price Escalation Cap

136.1 Annual price increases are capped at CPI +5 %, subject to the raw-material clause in art. 86.

137. Insolvency Surcharge

137.1 Where a credit risk has been identified, Suppstore may charge a surcharge of 2 % of the order value to cover insolvency risk.

138. Uptime SLA Disclaimer

138.1 The Website has a target uptime of 99 %, without financial compensation in the event of lower availability.

139. Data Localization Disclaimer

139.1 Suppstore hosts data within the EEA but may replicate backups outside the EEA under standard contractual clauses; Customer consents to this.

140. Right to Photograph Delivered Goods

140.1 Suppstore and its carriers may photograph deliveries as proof of delivery; images may be used in the event of a dispute.

141. Cyber Insurance Cap Clause

141.1 Any compensation following a cyber incident is limited to the amount paid out under Suppstore’s cyber insurance.

142. Sanctions Screening Clause

142.1 Customer is subject to real-time sanctions list screening; positive hits lead to immediate order cancellation without liability.

143. Force Majeure Tier 4 – Global Crisis

143.1 In the event of an international state of emergency recognised by the WHO, Suppstore has the right to suspend deliveries indefinitely or to allocate them pro rata.

144. Governing Law Fallback

144.1 If Dutch law provides no point of connection, Swiss law (for international trade) shall apply on a supplementary basis.

145. Blue-Pencil Expansion

145.1 An invalid provision shall be deemed modified to the minimum extent necessary for enforceability.

146. Anti-Bribery Warranty

146.1 Both parties declare that they will not make any payments in breach of the FCPA, the UK Bribery Act or the Dutch Foreign Public Officials Bribery Act (Wet omkoping buitenlandse ambtenaren).

147. End-of-Life Product Disposal

147.1 Customer undertakes to dispose of residues in an environmentally friendly manner in accordance with Directive 2008/98/EC.

148. Packaging Eco-Design Waiver

148.1 Eco-design changes may result in slightly different content sizes (<5 %); this does not give rise to any right of return or discount.

149. Clinical Study Reference Ban

149.1 Customer may not refer to ongoing clinical studies of Suppstore products without written consent.

150. IP Indemnity Limit

150.1 Suppstore’s indemnity for IP claims is limited to twice the invoice value of the disputed product or € 10.000, whichever is lower.

TITLE IX – Emerging Regulatory Clauses

151. Crypto Payment & AML Clause

151.1 Suppstore may, at its own discretion, accept cryptocurrencies (BTC, ETH, USDC) as a means of payment. Transactions are only considered final after six blockchain confirmations. Customer warrants the origin of funds and complies with AML/CFT regulations; in case of doubt, Suppstore may refuse or refund the transaction (less network and processing fees).

152. California Proposition 65 Waiver

152.1 For deliveries to California (US), Customer declares that it is aware of Proposition 65. Inclusion of a Prop 65 warning releases Suppstore from further liability for listed substances.

153. Platform-to-Business (P2B) Transparency

153.1 If Suppstore allows third parties to sell products via the Website, this takes place in accordance with Regulation (EU) 2019/1150; algorithmic ranking criteria may be provided in summary form upon request.

154. EU AI Act Readiness

154.1 AI functionalities on the Website qualify as “limited risk systems”. Suppstore provides the prescribed transparency and excludes liability for erroneous output, except in the case of intent or conscious recklessness.

155. CBD & Novel Foods Disclaimer

155.1 Products containing cannabidiol (CBD) or other “novel foods” are only offered where permitted locally. Customer warrants the legality of import in its jurisdiction and shall indemnify Suppstore against seizure.

156. Product Carbon Footprint Statement

156.1 CO₂ footprint data are indicative and based on third-party LCAs; Suppstore does not guarantee exact emission values.

157. Right to Repair & Spare Parts

157.1 For any devices (blend cups, smart shakers), Suppstore supplies replacement parts for two years; thereafter on a best-effort basis.

158. Geo-Blocking Regulation Compliance

158.1 Suppstore does not apply unjustified geo-blocking within the EEA; price and shipping differences may, however, arise due to logistical or tax factors.

159. DMCA Safe Harbor Notice

159.1 For content hosted on servers in the US, a notice-and-takedown procedure pursuant to 17 U.S.C. §512 applies; Suppstore’s designated agent is listed in the Impressum.

160. Brexit Customs Contingency

160.1 Deliveries to the UK are subject to post-Brexit customs formalities. Customer is liable for import VAT, customs duties and border clearance fees.

161. EU Digital Services Act (DSA) Compliance

161.1 Suppstore maintains an internal reporting point for illegal content. Requests are assessed within the statutory time limits; Suppstore is not liable for delays caused by incomplete reports.

162. US DSHEA Compliance Disclaimer

162.1 Statements regarding dietary supplements have not been evaluated by the FDA. Products are not intended to diagnose, treat, cure or prevent any disease.

163. Clinical Trial Registration Reference

163.1 Publication of research results always includes a ClinicalTrials.gov or EudraCT number; Customer may not alter or omit these references.

164. Cross-Contamination Allergy Disclaimer

164.1 Products are manufactured in facilities that also process nuts, gluten, soy, milk, egg or crustaceans. Traces may be present.

165. WEEE Directive Compliance

165.1 Electrical appliances are marked in accordance with Directive 2012/19/EU (WEEE). The Customer is responsible for correct collection/e-recycling.

166. Extended Anti‑Bribery Warranty

166.1 The Customer further warrants compliance with Sapin II (France) and the German Lieferkettengesetz; any breach entitles Suppstore to immediate termination.

167. EU Packaging & Packaging Waste Regulation 2024

167.1 Suppstore may modify packaging components in order to comply with the PPWR. Such modifications do not give rise to any right of return or price reduction.

168. Retained‑EU‑Law Contingency (UK)

168.1 In the event of any future abolition of Retained EU‑Law in the UK, Suppstore may suspend deliveries until fiscal/regulatory clarity has been restored.

169. Social‑Media Giveaway Rules

169.1 Giveaways via social media are subject to the Dutch promotional code. Suppstore may disqualify entries where fraud or spam bots are suspected.

170. Digital Wallet Tokenization Disclaimer

170.1 Payments via Apple Pay, Google Pay or other tokenized wallets are subject to the terms and conditions of the relevant provider; Suppstore is not liable for tokenization or chargeback errors.

TITLE X – Governance & Future-Proof Clauses (art. 171 – 186)

171. Whistleblower Hotline & Non-Retaliation
     Suppstore maintains an anonymous reporting channel (info@suppstore.com) in accordance with EU Directive 2019/1937 and guarantees non-retaliation against persons who make reports.

172. Terrorist Financing & Sanctions Extension
     Deliveries will be suspended immediately as soon as there is a plausible suspicion of terrorist financing; the Customer shall indemnify Suppstore against fines or sanctions.

173. Price-Reduction Transparency (Omnibus Directive)
     For every price reduction, Suppstore displays the lowest price in the preceding 30 days; obvious programming errors may be corrected without liability.

174. Digital-Goods Conformity (EU 2019/770)
     Suppstore guarantees security updates for digital content for at least 12 months; other functional updates are provided on a best-effort basis.

175. Product-Safety E-Labelling
     QR/icon labels on the website are deemed equivalent to physical labels; the Customer accepts the digital provision of safety information.

176. AI-Impact Assessment
     For “high-risk” AI systems, Suppstore carries out ex-ante and periodic impact assessments; liability is limited to intent or deliberate recklessness.

177. Supply-Chain Traceability QR
     Batch QR codes may be missing or illegible without giving rise to a right of termination, provided that the identity of the product can be demonstrated otherwise.

178. Eco-Design & Energy-Labelling Compliance
     Electrical appliances comply with Regulation (EU) 2019/2020; alleged non-compliance gives rise exclusively to a right to replacement or repair free of charge.

179. ISO 9001 Quality Disclaimer
     An ISO 9001 certificate does not create any additional guarantees beyond these terms and conditions.

180. Third-Party Software Components
     Embedded open-source modules are subject to their own MIT/GPL licences; the Customer acquires no additional rights.

181. Cookie-Consent CMP Liability
     Technical errors in the consent management platform do not give rise to any liability on the part of Suppstore.

182. PCI-DSS Compliance Disclaimer
     Payment card data is processed exclusively by PCI-DSS-certified PSPs; Suppstore is not liable for PSP data breaches.

183. Data-Breach Cost Recovery
     The costs of data breaches caused by the Customer’s negligence (e.g. a reused password) may be recovered in full.

184. Phishing & Social-Engineering Waiver
     Suppstore is not liable for damage caused by phishing or spoofing in which the Customer discloses confidential information.

185. Tier 5 Global-Catastrophic Event
     In the event of a global systemic crisis (e.g. a prolonged internet outage), obligations are suspended until normalisation; conditions for resumption will be determined reasonably.

186. Future Regulatory Alignment
     Suppstore may unilaterally amend these terms and conditions for future laws and regulations; continued purchasing after publication constitutes tacit acceptance.

TITLE XI – Web3 & Cybersecurity Fortification (art. 187 – 221)

187. DAO-Governance Disclaimer – Suppstore is not a DAO; community polls are not binding.
188. Token Safe-Harbor – Loyalty/utility tokens are not intended as securities; in the event of requalification, trading may be suspended.
189. Smart-Contract Audit – All proprietary smart contracts undergo ≥1 independent audit; critical vulnerability → pause or migration.
190. Oracle-Risk Exoneration – Suppstore is not liable for order errors caused by incorrect or delayed oracle feeds.
191. Chain-Fork Policy – Suppstore determines which fork is supported; assets on an unsupported chain fall outside the scope.
192. Private-Key Custody – Management of private keys/seed phrases rests entirely with the Customer.
193. Wallet Compatibility – Only wallets listed on the website are supported; legacy wallets may be excluded.
194. Replay/Double-Spend Waiver – No liability for loss due to replay or double-spend attacks.
195. Decentralized Storage Integrity – Unavailability of IPFS/Arweave does not constitute non-conformity.
196. Layer-Zero Risk – Use of cross-chain messaging is at the Customer’s risk.
197. Responsible Disclosure – Reports made without extortion are rewarded according to severity; Suppstore determines the bounty.
198. DDoS / Rate-Limit – Temporary unavailability due to DDoS does not give rise to compensation.
199. DNS-Hijack Waiver – Suppstore is not liable for typosquatting fraud outside its own domains.
200. SDK-Dependency Risk – CVE scans on a best-effort basis; no guarantee of complete freedom from vulnerabilities.
201. Critical-Patch Window – Zero-days are patched within 72 h; the service may be temporarily degraded.
202. Incident Co-operation – The Customer reports security incidents <24 h and cooperates.
203. Zero-Trust Architecture – Suppstore applies zero trust; the Customer activates MFA.
204. Ransomware Waiver – Suppstore never pays ransom; the Customer indemnifies against consequential damage.
205. Quantum-Contingency – Suppstore may upgrade cryptography; older wallets may become incompatible.
206. Tier 6 Cyber-Force-Majeure – Global crypto vulnerability → suspension of Web3 functions.
207. Multi-Sig Safeguard – Transactions > €10 000 may require an additional co-signature.
208. Custodial-Wallet Disclaimer – No custody by Suppstore; custodian insolvency = Customer’s risk.
209. Hardware-Wallet Firmware – Firmware maintenance is the Customer’s responsibility.
210. Stablecoin De-Peg – Deviation ≥1 % before settlement → additional payment or refund less network costs.
211. Liquid-Staking Waiver – Suppstore is not liable for slashing before settlement.
212. DID Data-Minimization – Only ZKP output for age/KYC is stored.
213. Biometric Data & Wearables – Biometrics processed locally; cloud sync only with explicit consent.
214. AI-Content Rectification – Incorrect AI output is corrected on request without liability.
215. Synthetic-Media Waiver – Virtual influencer content is labelled; expectations at own risk.
216. Annual Pen-Test – External pentest; the Customer fixes integration vulnerabilities <30 d.
217. Insider-Threat Screening – Key personnel are screened; no guarantee of results.
218. Critical-Vendor Waiver – Bankruptcy of cloud/PSP/bridge = force majeure.
219. Tier 7 Climate-FM – IPCC extreme scenario → suspend/reallocate deliveries.
220. Sovereign-Internet Disruption – A national internet blackout constitutes force majeure.
221. Universal Severability – An invalid provision is reduced to the minimum enforceable level.

TITLE XII – Botanical & Ingredient Compliance (art. 222 – 241)

222. Botanical ID & DNA-Barcoding – verification via macro/DNA; rejection = no delivery.  
223. Heavy Metals & Mycotoxins – internal limits in accordance with EU 1881/2006.  
224. Pesticide Residues – MRL-compliant (EC 396/2005).  
225. Novel-Food Status – a change in status does not confer retroactive rights.  
226. Ethnopharmacological Disclaimer – TCM/Ayurveda references are not medical claims.  
227. CITES Compliance – no Appendix I species without a permit.  
228. Hemp & THC Threshold – <0.2 % THC; customs risk borne by the Customer.  
229. Solvent Residues – <ICH Q3C limit; trace <10 ppm.  
230. Alkaloid Regulation – synephrine/yohimbine within the EU limit; use <21 years prohibited.  
231. Proprietary Blend Transparency – total mass only; sub-components remain a trade secret.  
232. Allergen Cross-Reactivity – traces of nuts/gluten possible.  
233. Raw-Material Quarantine – dual QC lot release may delay delivery.  
234. GACP & Wild-Craft – WHO GACP + sustainable wild-crafting protocols mandatory.  
235. Heavy-Metal Exoneration – values < limit = no claim.  
236. Irradiation – γ-irradiation <10 kGy permitted.  
237. Drug-Interaction Disclaimer – consult a doctor if taking medication.  
238. Pregnancy Warning – not to be used during pregnancy/lactation unless stated.  
239. Shelf-Life Variation – natural loss of colour/potency within the best-before date is normal.  
240. Country-of-Origin Transparency – country level disclosed; farm level confidential.  
241. DNA-Authenticity Variance – conflicting barcoding → consensus analysis.

TITLE XIII – Manufacturing & Quality Assurance (art. 242 – 256)

242. GMP Certification – FSSC 22000/cGMP required; withdrawal is not a ground for termination if the batch is compliant.  
243. Third-Party COA – digital signature; tampering = breach of contract.  
244. HACCP Statement – validated HACCP plan; changes may delay delivery.  
245. ISO 22000 Alignment – framework indicative; no absolute guarantee.  
246. Batch-Record Confidentiality – logs retained for ≥7 years.  
247. Recall Escalation – the Customer provides distribution data <24 h.  
248. Stability Program – accelerated + real-time tests determine the best-before date.  
249. Desiccant Policy – silica/zeolite sachet; ingestion at own risk.  
250. Fill-Weight Tolerance – ±5 % weight; ≤1 % breakage permitted.  
251. Color Variation – natural pigment variations are not a defect.  
252. Excipient Disclosure – list on request; trace allergen <20 ppm.  
253. Shellac Source – insect-derived; no vegan claim.  
254. Nanoparticle Labelling – ingredients <100 nm labelled as “nano”.  
255. GMO Process-Aid – residues not analytically detectable.  
256. Radioactivity Monitoring – Cs-137/Sr-90 screening; <EU limit.

TITLE XIV – Substance-Specific Clauses (art. 257 – 271)

257. Melatonin & Sedatives – short-term use <3 months; no combination with alcohol/benzos; drivers wait ≥6 h.  
258. High-Stimulant Caffeine – total caffeine stated; max 400 mg/day.  
259. Prohormones – sold only where legal; not for <21 years.  
260. Probiotic CFU – ≥50 % of label CFU until the best-before date.  
261. Enzyme Potency – decrease of ≤25 % permitted.  
262. Adaptogens & Mushrooms – not a medical treatment; medical advice in case of autoimmune conditions.  
263. Peptides/SARMs – “not for human consumption”; laboratory delivery only.  
264. Essential Oils – internal use at own risk.  
265. Veterinary Supplements – not suitable for human use.  
266. Pediatric Disclaimer – no use <18 years.  
267. Vehicles & Machinery – the Customer is responsible for traffic compliance.  
268. High-Dose Vitamins – warning where the EFSA TUIL is exceeded.  
269. Mineral-Chelate Bioavailability – absorption varies per individual.  
270. Polyols & Sweeteners – “excessive consumption may produce laxative effects”.  
271. Sports-Certification – only certified lot codes may bear the doping-free logo.

TITLE XV – Specific Product-Line & Market Clauses (art. 272 – 286)

272. Protein Allergen Declaration – allergens in bold in accordance with EU 1169/2011 & FALCPA.  
273. Amino-Spiking Warranty – variation <5 %; >5 % ⇒ reformulation/replacement/credit.  
274. Halal & Kosher Gelatine – runs physically separated; GMP clean-down.  
275. US Nutrition Facts Panel – in accordance with 21 CFR 101; IU→µg conversion.  
276. Certified for Sport® Opt-in – only opt-in lot codes may bear the NSF/Informed Sport logo.  
277. Non-GMO Lecithin Claim – PCR <0.9 % GMO DNA.  
278. UK HFSS Labelling – energy drinks >275 kcal/100 g receive HFSS marking.  
279. California Prop 65 Warning – Pb+Cd+Hg+As >0.5 µg/day ⇒ Prop 65 label.  
280. EU 1169 Rounding – nutritional values rounded in accordance with Annex XV.  
281. Gluten-Free Threshold – <20 ppm gluten = “gluten-free”.  
282. Lactose Declaration – lactose-free <0.1 g/100 g; whey isolate may contain ≤0.3 g/100 g.  
283. TGA Listing (AUS) – the Customer arranges ARTG registration; Suppstore indemnifies against delay.  
284. ANVISA Import (BR) – the Customer is responsible for Notificação/Registro.  
285. Amino-Acid Source Transparency – plant-based vs animal origin stated; feedstocks confidential.  
286. Protein Shelf-Life Criteria – peroxide/water activity increases by ≤20 % within the best-before date; still compliant.

TITLE XVI – Risk & Compliance Addendum (art. 287 – 293)

287. Supplier Indemnity & Quality-Assurance
     The Supplier shall fully indemnify Suppstore against all claims, damage and costs arising from a defect in the delivered product and shall provide, for each batch, a valid GMP or ISO certificate plus an original Certificate of Analysis (COA).

288. Recall Costs & Incident Reporting Obligation
     All costs of recalls, official notifications, logistics, destruction and consumer compensation shall be charged pro rata to the party that caused the defect; the Customer or Supplier shall report serious adverse effects within 48 hours of discovery.

289. Import & Customs Compliance
     The Customer guarantees correct HS codes, import duties and labelling in the country of destination; Suppstore may invoice subsequently imposed levies, fines or storage costs directly to the responsible party.

290. Marketing & Influencer Disclosure
     Paid or sponsored communications about Suppstore products must be clearly labelled with #ad/#sponsored or a local equivalent; all fines or claims for misleading advertising shall be passed on to the infringing party.

291. Insurance Certificate & Liability-Cap
     Suppstore shall provide, upon first request, a copy of its product liability insurance policy; maximum liability is limited to the amount paid out under the insurance plus a € 5 000 deductible.

292. Age-Gate & Restricted-Ingredient Control
     The Customer declares to be of legal age (≥ 18 years) for the purchase of caffeine shots, melatonin and similar “Restricted Products”; Suppstore cancels orders in case of doubt without liability.

293. Anti-Counterfeiting / Authenticity Guarantee
     Suppstore applies serial number or QR verification; the sale of non-authentic goods or the removal of identifying markings will result in immediate termination of the contract and an immediately payable penalty of € 25 000, without prejudice to the right to full compensation.

ANNEX A – Summary of Consumer Provisions

Suppstore

Registered in the trade register under Chamber of Commerce number (K.v.K) [86627112] and holder of VAT identification no.: NL [004279210] B63.

3. Product Information and Medical Disclaimer

3.1 In accordance with the standards of a diligently acting market participant, Suppstore exercises the utmost care in providing product-related data; nevertheless, Suppstore does not warrant that such data is free of errors, complete or continuously up to date. 3.2 All information provided qualifies as non‑binding, general product information and can never be interpreted as individual, professional (para)medical advice, diagnosis or treatment plan. 3.3 Suppstore gives no warranty that Products or information are adequate for specific curative, preventive or performance-enhancing purposes, nor that they are compatible with the unique physiological or pathological constitution of the purchaser. 3.4 Before consuming any Product, every User must obtain independent expert advice from a doctor, pharmacist or other qualified healthcare provider, in particular in the case of pregnancy, lactation, use of medication, allergies or existing morbidities. 3.5 Suppstore accepts no liability for damage arising from incorrect, inadequate or improper use or interpretation of the information published on the Website.

4. Exoneration and Limitation of Liability

4.1 To the extent permitted by law, Suppstore excludes all liability for both direct and indirect damage – including but not limited to consequential damage, non-material damage, loss of profit and reputational damage – arising from or in connection with: (a) the use or injudicious use of Products; (b) incomplete, outdated or incorrect product information originating from suppliers; (c) the failure to achieve intended results; or (d) incorrect interpretation of label texts or Website‑content. 4.2 Suppstore’s obligations do not extend beyond correct order processing and dispatch. 4.3 Products are supplied “as is” or “with all faults”, without any implied or express warranty as to functionality, efficacy or fitness for a particular purpose. 4.4 Consumption is solely at the Customer’s risk; inter‑individual response may diverge significantly. 4.5 Suppstore is not liable for (i) allergic reactions, (ii) side effects, or (iii) health complaints arising from use, overdose, cumulative use or interactions with medicines or foods. 4.6 Suppstore does not provide medical advice within the meaning of the Dutch Healthcare Quality, Complaints and Disputes Act (Wet kwaliteit, klachten en geschillen zorg – Wkkgz) and does not qualify as a healthcare provider.

5. Use, Compliance and Personal Responsibility

5.1 The Customer is obliged to strictly follow the instructions for use and dosage as stated on the packaging and the Website (section “Directions for use”). 5.2 Food supplements are not a substitute for a varied diet or professional medical intervention. 5.3 The Customer acknowledges that, before purchasing a Product, they have independently assessed whether the Product is compatible with their state of health and goals. 5.4 Suppstore is not liable for damage caused by: (a) overdose; (b) co‑ingestion with medicines or other supplements; or (c) deviating or illegal use.

6. Force Majeure (Vis Major)

6.1 Suppstore is exempt from liability for any failure in performance resulting from circumstances beyond its reasonable control, including natural disasters, war, strikes, transport disruptions, pandemics, epidemics, quarantine measures, cyberattacks, failures in energy or telecommunications networks, and measures taken by (semi‑)public authorities. 6.2 Suppstore reserves the right, in the event of continuing force majeure (lasting longer than sixty (60) days), to terminate the Agreement extrajudicially without any obligation to pay compensation.

7. Right of Withdrawal (Consumer)

7.1 Statutory right of withdrawal (cooling-off period)
1. The Consumer has the right to withdraw from the Agreement with Suppstore within fourteen (14) days without giving any reason.
2. The withdrawal period expires fourteen (14) days after the day on which the Consumer, or a third party other than the carrier designated by the Consumer, acquires physical possession of the Product.
3. If the Consumer has ordered several Products in one order which are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the Consumer, or a third party designated by the Consumer, acquires physical possession of the last Product.

7.2 Exercising the right of withdrawal
1. To exercise the right of withdrawal, the Consumer shall inform Suppstore within the withdrawal period by means of an unequivocal statement (for example by e-mail to [info@suppstore.com] or via [website/contact form]).
2. As soon as Suppstore has received the withdrawal, Suppstore will confirm receipt (where possible) without delay on a durable medium (for example by e-mail).

7.3 Careful handling and diminished value
1. During the withdrawal period, the Consumer shall handle the Product and its packaging with care.
2. The Consumer may only handle and inspect the Product to the extent necessary to establish the nature, characteristics and functioning of the Product, as would also be possible in a physical shop.
3. The Consumer is only liable for diminished value of the Product if the handling of the Product has gone beyond what is necessary to establish its nature, characteristics and functioning.

7.4 Return after withdrawal
1. The Consumer shall send back the Product to Suppstore (or hand it over to Suppstore) without undue delay, and in any event no later than fourteen (14) days after the day on which the Consumer communicated the withdrawal to Suppstore.
2. The deadline is met if the Consumer sends back the Product before the period of fourteen (14) days has expired.
3. Returns are at the Consumer’s risk, unless expressly agreed otherwise.

7.5 Return costs
1. The direct costs of returning the Product shall be borne by the Consumer, unless Suppstore has expressly indicated in advance that it will bear these costs (for example by providing a return label or offering “free returns”).
2. If Suppstore provides a return label, the Consumer must use this label and the accompanying return instructions.

7.6 Refund by Suppstore
1. Suppstore shall reimburse all payments received from the Consumer for the returned Products without undue delay, and in any event no later than fourteen (14) days after the day on which Suppstore was informed by the Consumer of the withdrawal.
2. Suppstore may withhold the refund until it has received the Product, or until the Consumer has demonstrated that they have sent back the Product, whichever is the earliest.
3. In the event of a valid withdrawal, Suppstore shall also reimburse the costs paid for standard delivery (outbound shipping). Any additional costs resulting from the Consumer’s choice of a more expensive type of delivery than the standard delivery offered by Suppstore will not be reimbursed.
4. Refunds are made using the same means of payment as the Consumer used for the original transaction, unless the Consumer has expressly agreed to a different means of payment.
5. In practice, Suppstore aims to process the refund within one (1) to ten (10) days after correct receipt of the returned shipment or after receipt of the proof of shipment.

7.7 Exclusion of the right of withdrawal
1. The right of withdrawal is excluded for Products which are not suitable for return for reasons of health protection or hygiene and whose sealing, closure or seal has been opened or damaged after delivery; such Products cannot be returned (for example: products with a hygiene seal).
2. If Suppstore validly excludes the right of withdrawal for a specific Product, this will be clearly stated before purchase with the relevant Product and/or during the ordering process.

7.8 Additional returns policy (if offered: 100 days free returns)
1. If and insofar as Suppstore offers a longer return period on the Website or in a separate returns policy (for example “100 days free returns”), this constitutes an additional, voluntary service alongside the statutory right of withdrawal.
2. Additional conditions may apply to returns outside the statutory period (after day 14) and within this additional period (such as: sealing, closure or seal opened or damaged, unused, complete.
3. Insofar as the return falls under the statutory right of withdrawal, the provisions of articles 7.1 to 7.7 always apply.

Disclaimer

By purchasing products via Suppstore, the customer declares to be aware of the risks and responsibilities associated with the use of food supplements. Suppstore is in no way responsible for any consequences of use that are beyond our control. We always advise customers to consult a medical specialist with any health questions.

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