Returns & Refund Policy — Suppstore

We offer one of the most customer-friendly return policies in the EU supplement industry: 100 days, no questions asked, free returns on original-condition products. This is more than 7x longer than the EU legal minimum of 14 days.

Why we offer 100 days
We are confident in our independently lab-tested products. If you're not satisfied for any reason, return within 100 days.

Return window
100 days from delivery date (vs. EU legal minimum of 14 days).

Return conditions
- Dietary supplements: sealed and unopened only (hygiene & food safety per EU Regulation 178/2002)
- Original packaging required
- Damaged or incorrect items: free replacement within 48 hours

Return process
1. Register your return at account.suppstore.com (login with order email)
2. Pack items in original packaging
3. Attach the prepaid return label
4. Drop off at any ServicePoint within 3 working days
5. Refund processed within 1-10 working days after warehouse receipt

Return costs
- Returns are FREE when products are in original condition and packaging
- We do not charge restocking fees
- We provide the return label at no cost

Damaged or wrong product?
Contact support@suppstore.com within 48 hours of delivery. We arrange free replacement immediately — no need to return the original.

Refund methods
Refunds are processed to your original payment method. Bank transfer: 1-3 working days. Credit card: 3-10 working days depending on issuer.

Customer service response time
We respond to return inquiries within 1 working day (typical: same day).

For complete return information, visit: /pages/returns-policy

Questions? support@suppstore.com